Shipping policy

Shipping Policy

At My Little Jems Boutique, we take great care in preparing and packaging every order. We understand how exciting it is to receive your purchase, and we are committed to providing a positive experience from checkout to delivery. While we partner with trusted shipping carriers and suppliers, there are circumstances that may occasionally arise outside of our control. This policy outlines what you can expect should a shipping issue occur.

Production & Supplier Delays

Many of our products are handcrafted, made to order, or sourced from trusted suppliers. While we make every effort to meet our published turnaround times, occasional delays may occur that are outside the control of My Little Jems Boutique.

Examples include, but are not limited to:

  • International shipping delays while products are in transit to us or our production partners
  • Customs inspections or customs processing
  • Manufacturer or supplier delays
  • Material shortages
  • Severe weather
  • Transportation disruptions
  • World events
  • Carrier service interruptions

Should a significant delay occur, we will make every reasonable effort to keep customers informed.

Shipping & Delivery

Once your package has been accepted by the shipping carrier, delivery is handled by that carrier.

Estimated delivery dates provided by the carrier are estimates only and are not guaranteed. Weather, transportation disruptions, customs processing, carrier delays, holidays, world events, and other unforeseen circumstances may occasionally affect transit times.

If you experience a shipping issue, please contact us as soon as possible at support@mylittlejemsboutique.com. We are happy to assist and will work diligently to determine the most appropriate resolution.

Damaged Packages

If your order arrives damaged, please notify My Little Jems Boutique immediately by emailing support@mylittlejemsboutique.com.

To help us process your claim as quickly as possible, please include:

  • Clear photos of the outside of the package
  • Photos of any shipping labels, carrier stickers, damage notices, or other markings on the package
  • Photos of the damaged item(s)
  • Photos of the interior packaging, when applicable
  • A brief description of the damage

Please retain all original packaging, shipping materials, damaged items, and any labels or documentation until the claim has been fully resolved. Shipping carriers may require photographs or inspection of the original packaging before approving a claim.

Whenever possible, My Little Jems Boutique will replace damaged item(s) directly so that you do not have to navigate the carrier claims process yourself. In some situations, additional information or documentation may be required before a replacement or other resolution can be provided.

Lost or Delayed Packages

Occasionally, carriers experience delays or packages may temporarily stop updating while still in transit. If your tracking has not updated for an extended period or your package appears to be delayed, please contact My Little Jems Boutique at support@mylittlejemsboutique.com.

Before determining that a package is lost, we will make every reasonable effort to locate it by:

  • Reviewing the tracking history
  • Verifying the shipping address
  • Contacting the shipping carrier for additional information
  • Initiating an investigation with the carrier when appropriate

Many delayed packages are successfully located and delivered after additional investigation.

If a package is ultimately determined to be lost, My Little Jems Boutique will determine the most appropriate resolution based on the circumstances of the order. Whenever possible, replacement items will be provided. If a replacement is not available due to limited inventory, discontinued products, one-time releases, or other circumstances, we will work with you to determine another fair resolution.

Marked as Delivered but Not Received

If your tracking information shows your package as Delivered, but you cannot locate it, we recommend taking the following steps before contacting us:

  1. Check around your property, including porches, garages, side doors, parcel lockers, and mailrooms.
  2. Ask family members, neighbors, or your apartment office if they accepted the package on your behalf.
  3. Allow up to 48 hours, as carriers occasionally mark packages as delivered shortly before the actual delivery is completed.
  4. Contact your local post office or shipping carrier with your tracking number.

If you are still unable to locate your package, please contact My Little Jems Boutique, and we will gladly assist in opening an investigation with the carrier whenever appropriate.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error before your order ships, please contact us immediately. We will make every reasonable effort to update the address prior to shipment; however, we cannot guarantee changes once production or fulfillment has begun.

Once an order has shipped, we are generally unable to reroute or modify the delivery address.

Orders returned due to an incorrect or undeliverable address may be reshipped after additional postage has been paid.

Claims Process

To ensure the fastest and most accurate resolution, My Little Jems Boutique will generally initiate shipping claims on behalf of our customers whenever possible.

Customers who wish to initiate a claim directly with the shipping carrier should contact My Little Jems Boutique first to avoid duplicate claims or delays in processing.

We may request additional photographs, documentation, or information required by the shipping carrier during the investigation.

While shipping carriers make the final determination regarding claim approval, My Little Jems Boutique will make every reasonable effort to assist throughout the process and reach a fair resolution whenever possible.

International Orders

International orders may be subject to customs inspections, import duties, taxes, brokerage fees, or other charges imposed by the destination country. These fees are the responsibility of the customer unless otherwise stated.

Delivery timeframes for international shipments may also be affected by customs processing or local postal services, which are outside the control of My Little Jems Boutique.

Shipping Rates

At My Little Jems Boutique, we strive to keep shipping charges as fair and accurate as possible.

Shipping rates are based on current carrier pricing and may vary depending on package weight, dimensions, destination, and the shipping method selected.

While we make every effort to keep shipping costs reasonable, carrier rates are subject to change without notice. As a result, shipping charges may be adjusted periodically to reflect current shipping costs.

Shipping Surcharges

In rare circumstances, extraordinary increases in shipping costs or other unforeseen conditions may require My Little Jems Boutique to implement temporary or permanent shipping surcharges.

Should a shipping surcharge become necessary, it will be clearly disclosed prior to checkout. Customers will never be charged a shipping surcharge after an order has been placed without their knowledge and consent.

Shipping Delays Beyond Our Control

Once a package has been accepted by the shipping carrier, My Little Jems Boutique cannot control transit times or delays resulting from circumstances beyond our control, including but not limited to:

  • Weather or natural disasters
  • Carrier staffing shortages
  • Transportation disruptions
  • Customs processing
  • World events
  • Government actions
  • Carrier operational issues
  • Other unforeseen events affecting shipping or delivery networks

Although these situations are outside our control, we remain committed to helping our customers whenever possible. If a shipping issue arises, we encourage you to contact us promptly so we can assist in locating your package or determining the most appropriate resolution.

My Little Jems Boutique reserves the right to update or modify this Shipping Policy at any time without prior notice. The version posted on our website at the time of purchase shall govern that order unless otherwise required by applicable law.